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Channel: Guy Nirpaz – Best Customer Success Blog: Articles for Enterprise Growth
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True Customer Obsession – I agree with Jeff Bezos

True customer obsession is a key principle that keeps companies relevant, competitive, and growing. Without it, companies stagnate, become irrelevant, decline, and die. I was inspired  by Jeff Bezos,...

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What is Customer Health Score?

Customer Health Score takes multiple dimensions of customer data metrics and classifies them into a single representation of green, yellow or red. It is a consolidation of all the information the...

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Measuring Product Usage And Adoption for SaaS and Cloud – The Complete 2019...

Measuring product adoption by users is critical for SaaS and Cloud companies as this is the most telling indicator of the value customers are getting from products and services. And when it comes to...

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Announcing The New 2019 Customer Success Summit Conference

We are excited to announce the new Customer Success Summit Conference for 2019, an evolution of our premier industry event for customer success thought leaders, practitioners and visionaries. Our past...

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A New Partnership with Oracle: Enabling Enterprises to Compete and Win in...

We’re unequivocally focused on building the best possible technology to deliver business results, quickly and easily across large global teams. In today’s Customer Centered Economy, data integration...

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Totango Launches Customer Advisory Board to Drive Industry-Wide Innovation...

Leaders in Customer Centered Economy to Convene at First Meeting During Upcoming Customer Success Summit – 2019 Global Executive Forum SAN MATEO, Calif.  –  March 26, 2019 – Totango, Inc., the leader...

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Introducing the Totango Community Edition: Free Customer Success for Everybody

Totango has always been focused on helping companies succeed at Customer Success so they can deliver value and exceptional experiences to their customers. In 2016, I published the book – Farm Don’t...

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Committing to our customers’ success in these challenging times

Dear Totango Community, In these unprecedented times, I wanted to personally reach out to you to express our concern and support for you, your families and your businesses. We at Totango will continue...

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10 leadership ideas to implement this week for your business (Video)

COVID 19 has forced businesses to quickly adapt and explore new ways of working. Leaders need to act fast and act now to ensure your team and business can navigate through the change. Take a much...

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Growing The Customer Success Category: Totango’s $100M Funding

Today, I’m very excited to announce that we raised $100M in a Series D funding led by Great Hill Partners with participation from our long-time investors: Pitango, Canvas, and BGV. Our “overnight...

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